Data Deletion Request

What Gets Deleted

Account & Profile

Your account credentials, name, email address, profile picture, and any preferences or settings you have configured.

Activity Data

Watch history, favorites, playlists, viewing progress, search history, and any personalized recommendations tied to your account.

User-Generated Content

Comments, prayer requests, testimonies, live chat messages, likes, reactions, and ratings you have submitted to AlelouyaTV. A comment or prayer response that others have replied to is shown as "[deleted]", with your name removed, so their replies still make sense.

Linked Social Accounts

Any OAuth connections (Facebook, Google, Apple) used to sign in to AlelouyaTV are unlinked, Sign in with Apple access is revoked, and the associated identifiers are removed from our systems.

What We May Retain

Legal & Financial Records

Donation receipts, tax records, and other financial documentation are retained for the period required by applicable tax and accounting law (typically 7 years), in a form that limits use to legal compliance only.

Email Suppression

If your email address previously bounced or reported our newsletter as spam, we keep only a one-way hash of it — no readable address and no link to you — so we never email it again.

Aggregated Analytics

Anonymized, aggregated usage statistics that cannot be linked back to you may be retained indefinitely for service improvement.

Backups & System Logs

Copies of your data may remain in encrypted backup snapshots and system logs until they expire on their normal schedule, after which they are permanently removed.

How to Request Deletion

Option 1 — In-App (Recommended)

On the web, go to Settings → Account → Delete Account (alelouya.tv/account/settings#delete-account). In the AlelouyaTV app, go to More → Privacy & legal → Delete account. Confirm with your password, or type DELETE if you sign in with Google, Facebook, or Apple (Apple accounts may be asked to sign in with Apple again). Your account is permanently deleted 14 days after you confirm; it stays usable until then, and you can cancel at any time from the same screen.

Option 2 — Email Request (privacy@alelouya.tv)

Send an email from the address registered on your account. Include your account email and the words "Data Deletion Request" in the subject line. We may ask for additional verification before processing.

Option 3 — Facebook Login Users

If you signed up using Facebook Login, you can also trigger a data deletion request from your Facebook account settings under "Apps and Websites." Facebook will notify us, and we will process the request the same way as a direct request.

Response Timeline

Acknowledgment

We acknowledge receipt of every deletion request within 7 calendar days.

Verification

For email requests, we may take up to 7 additional days to verify your identity before processing, especially if the request comes from an address we cannot match to an account.

Completion

Deletion of your active account data is completed within 30 calendar days of a verified request, in accordance with applicable privacy law (GDPR, CCPA, and similar frameworks). In-app requests are completed 14 days after you confirm, within this commitment.

Confirmation

You will receive a final confirmation email once deletion is complete, sent to the address that submitted the request.

Your Other Privacy Rights

In addition to deletion, you have the right to access a copy of your personal data, correct inaccurate information, and object to certain types of processing. To exercise any of these rights, contact us at the email address below.

Changes to This Process

We may update this process from time to time to reflect changes in privacy law or our internal practices. We will revise the “Last Updated” date above when we do.