Privacy Policy

Information We Collect

Personal Information

When you create an account, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, and contact preferences. This information is used solely to provide you with our services and communicate important updates about AlelouyaTV.

Usage Data

We automatically collect certain information about how you interact with our platform, including your IP address, browser type, device information, pages visited, and viewing preferences. This helps us improve our service and personalize your experience.

Crash and Diagnostic Reports

Our mobile apps use Google Firebase Crashlytics to collect crash and error reports, such as the app version, device model, operating system version, and technical details of the error. These reports are not linked to your account, name, or email address, and are used only to find and fix problems in the app. You can turn crash reporting off at any time in the app under Settings, Privacy & legal, Share crash reports.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.

How We Use Your Information

Service Delivery

We use your information to provide, maintain, and improve AlelouyaTV services, including streaming content, personalizing recommendations, and ensuring platform security.

Communication

With your consent, we may send you newsletters, prayer updates, event notifications, and important service announcements. You can opt out of promotional communications at any time.

Analytics and Improvement

We analyze usage patterns to understand how viewers engage with our content, identify technical issues, and make improvements to our platform and programming.

Information Sharing

Third-Party Services

We may share information with trusted service providers who assist us in operating our platform, such as hosting services, analytics providers, email delivery services, and Google Firebase (push notifications and crash reporting). These partners are contractually obligated to protect your information.

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to comply with legal processes such as court orders or government requests.

Ministry Partners

We do not sell or rent your personal information to third parties. Any sharing with ministry partners requires your explicit consent.

Data Security

Protection Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Your Rights

Access and Control

You have the right to access, update, or delete your personal information at any time. You can manage your account settings or contact us to exercise these rights.

Opt-Out Options

You can opt out of promotional emails, push notifications, and certain data collection practices through your account settings or by following unsubscribe links in our communications. In the mobile apps, you can also stop sending crash reports under Settings, Privacy & legal, Share crash reports.

Data Portability

Upon request, we can provide you with a copy of your personal information in a structured, commonly used format.

Children's Privacy

AlelouyaTV is committed to protecting the privacy of children. Our services are designed for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information from our systems.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email.